mobile phone OEM data collection

How OEMs Are Dropping The Ball On Data

Mobile devices aren’t commodities like pencils or coffee cups. As Jacob Katsof,, Co-Founder of UpChannel, likes to remind the telecom industry: ”When someone buys a phone, the new phone owner and the device manufacturer are really entering into a long-term relationship.” The customer who bought the phone expects a basic level of benefits from the phone manufacturer, like customer support, …