Customer Engagement MVNOS

MVNOs are relying on their websites for customer engagement, and it’s hurting them

MVNOs have become an important part of the telecom world, and they don’t appear to be leaving anytime soon. In 2006, there were only a handful of MVNOs in existence. Today, there are almost 1,000, with over 100 in North America alone, and the global MVNO market is projected to reach $73 billion by 2020. But despite all of this …

Vodafone Customer Service

What the Telecom world should learn from Vodafone’s customer service failures

In case you missed it, Ofcom recently announced that Vodafone will be facing a large fine after it was found to have failed to properly deal with customer complaints. Figures from the regulator show that Vodafone is the most complained about network in the UK. Vodafone isn’t alone in customer service failures: A survey from 24/7 Wall St. about the …

Growth Of MNVOs worldwide

MVNO’s: Keeping Costs Down, Customer Satisfaction Up

The global MVNO market is growing both in revenue figures and in terms of penetration worldwide. By 2020, the global MVNO market is expected to reach $73 Billion, and subscribers are expected to exceed 300 Million. Incidentally, MVNO’s account for just 10% of the global telecom market. The market now sees critical worldwide markets opening their doors with more supportive …