Customer Engagement MVNOS

MVNOs are relying on their websites for customer engagement, and it’s hurting them

MVNOs have become an important part of the telecom world, and they don’t appear to be leaving anytime soon. In 2006, there were only a handful of MVNOs in existence. Today, there are almost 1,000, with over 100 in North America alone, and the global MVNO market is projected to reach $73 billion by 2020. But despite all of this …

mobile phone OEM data collection

How OEMs Are Dropping The Ball On Data

Mobile devices aren’t commodities like pencils or coffee cups. As Jacob Katsof,, Co-Founder of UpChannel, likes to remind the telecom industry: ”When someone buys a phone, the new phone owner and the device manufacturer are really entering into a long-term relationship.” The customer who bought the phone expects a basic level of benefits from the phone manufacturer, like customer support, …